Greg Hemmes

Data Center Engineer

• Plan rack layouts and manage customers and contractors to meet power, space, and infrastructure requirements.
• Monitor network and infrastructure platforms to detect, escalate, and resolve incidents before service impact.
• Troubleshoot and maintain BMS and PLC logic controllers across critical mechanical infrastructure.
• Install, terminate, test, and troubleshoot copper and fiber cabling across IDF/MDF and data center environments.
• Manage hardware lifecycle and standardize cabling, labeling, and rack design to improve accuracy and consistency.

Data Center Technician

Humana

• Deployed, configured, and audited enterprise hardware to maintain high availability and operational reliability.
• Upgraded enterprise server components to meet performance and capacity requirements.
• Responded to incidents via bridge calls and root cause analysis, ensuring clear communication and documentation.
• Supported large infrastructure upgrades, cable migrations, and rack deployments, coordinating with vendors, field engineers, and internal teams to minimize downtime.

Desktop/End User Support Tech 3

Humana

• Served on the escalation team resolving software, hardware, networking, and application issues for global users.
• Developed PowerShell scripts to automate device health checks and software installations, improving efficiency.
• Managed incident resolutions, ensuring communication, documentation, and smooth handoffs between teams.

Network Specialist

Integrated Technology Group

• Resolved network and access issues while supporting core network operations and policy management.
• Led a company-wide audit and remediation to identify and bring unmanaged devices into compliance.
• Automated patching and maintenance using remote monitoring tools, improving endpoint visibility and security.

Mobile App Developer (Freelance)

LawnAdmin

• Co-developed a full-stack mobile app for scheduling, customer management, and invoicing.
• Worked directly with clients to gather requirements, prioritize features, and provide ongoing post-launch support.
• Created a promotional website to improve the business’s online presence and drive customer engagement.

University At Albany

Extra Curricular: Bass Guitar, Ultimate Frisbee, Rock Climbing and Symphony Orchestra