Greg Hemmes

Data Center Technician

• Support Humana's primary production environment by racking servers, switches, routers, and storage clusters while updating asset tracking software with new deliveries, migrations, and configurations for accurate documentation.
• Responding promptly to incidents, addressing hardware issues to minimize downtime while assisting with long-term projects including major migrations and decommissioning efforts.
• Install copper and fiber connections between servers and switches, using cable testing tools to verify integrity.
• Escort field engineers onsite, providing assistance in hardware replacements and upgrades.
• Participate in bridge calls with engineers and vendors during migrations, ensuring all connections are restored.

Desktop/End User Support Technician 3 Contractor (Hybrid)

• Provided technical support to onshore, offshore, remote and third-party contractors by resolving critical software, hardware, access, and network connectivity issues.
• Managed the setup, configuration, and deployment of new Mac/Windows computers and virtual machines.
• Assisted in developing compliance and security scripts, improving efficiency and remote troubleshooting.
• Utilized monitoring tools to assess device health and user experience, proactively diagnosing and addressing problems.
• Maintained detailed documentation of incidents and tasks, ensuring thorough ticket updates and resolutions.
• Conducted onsite inspections of public workspaces to ensure all necessary equipment was available.

Network Specialist (Hybrid)

• Maintained professional communication while troubleshooting client issues, collaborating with colleagues on projects.
• Assisted with various VPN, firewall, user permissions, software and physical setup issues, while managing user accounts, shared mailboxes, and network drives.
• Leveraged remote monitoring and management software to enhance device management and security.
• Supported computer deployment through imaging, configuration, and software installation.
• Provided guidance in identifying phishing emails and assisted with virus scanning and removal.

Team Lead, IT/Software Analyst

• Led IT projects, coordinated task assignments, and acted as the main technical support contact.
• Mentored incoming IT interns on software and company infrastructure.
• Directed the migration to Azure and Office 365, improving security and data organization.
• Resolved email campaign and database issues while assisting in maintaining company websites and executive profile databases, boosting client engagement.
• Identified and rectified issues in email campaign and client databases, resulting in a notable increase in engagement.

Mobile App/Web Developer (Freelance)

• Co-developed a landscaping app featuring user authentication, equipment logs, customer profiles, invoicing, estimates, and scheduling.
• Collaborated with clients to gather requirements, prioritize features, and provide post-launch support for the app.
• Built a promotional website to boost the landscaping business’s online presence and customer engagement.

CVS Pharmacy Technician

• Assisted customers with OTC recommendations, prescription intake, drug inquiries, insurance, and payments.
• Managed inventory and prepared hundreds of daily orders for Schedule II-V medications, while also serving as the lead technician on weekends.
• Maintained strict confidentiality and ensured customer privacy, adhering to all local and HIPAA regulations.

Bass Guitarist

• Semi-professional local band
• Benefits include Hope Rocks, Wild Woodstock, and Artists for Autism
• Dozens of shows throughout NY ranging from NYC to Lake George
• Assisted production team with setup to ensure optimal audio quality

University At Albany

Extra Curricular: Bass Guitar, Ultimate Frisbee, Rock Climbing and Symphony Orchestra